DOACE Travel Converter Warranty Service

Thank you for choosing the DOACE Travel Converter. We are committed to providing you with high-quality products and excellent customer service. To ensure you have a worry-free experience with our products, we offer a comprehensive warranty service for all purchased DOACE Travel Converter products. Please carefully read the following warranty terms and conditions to understand your rights and obligations under this warranty.

1. Warranty Period

DOACE offers a one-year warranty for your purchased Travel Converter, starting from the date of purchase. Within the warranty period, if the product experiences any quality issues during normal use, you are entitled to free repair or replacement services.

2. Warranty Coverage

This warranty service covers all manufacturing defects of the product, including but not limited to:

  • Product failures due to defects in materials or workmanship;
  • Product malfunction or abnormal performance under normal use conditions;
  • Product accessories, such as power cables, plugs, and adapters, if they fail to function properly due to quality issues.

3. Exclusions from Warranty Coverage

Please note that the following circumstances are not covered by this warranty:

  • Improper use or human-caused damage: This includes but is not limited to misuse, abuse, drops, impacts, exposure to extreme environments (such as overheating, freezing, humidity), unauthorized modifications or repairs, and improper storage that causes damage.
  • Normal wear and tear: This includes normal usage-related surface scratches, casing aging, label wear, color fading, and other phenomena that do not affect the product's functionality.
  • Accidents or force majeure: This includes damage caused by fire, flood, earthquake, and other force majeure events.
  • Improper operation against the product manual or warning signs: This includes the use of improper voltage or current not specified in the manual.
  • Products not purchased from DOACE authorized distributors: We only provide warranty services for products purchased through official DOACE channels and authorized distributors.

    4. How to Apply for Warranty Service

    If your product encounters issues within the warranty period, please follow these steps to apply for warranty service:

    • Contact DOACE Customer Service: Reach out to our after-sales service team via our official website, customer service email, or by calling the customer service hotline. Please provide your proof of purchase (such as invoice or order number) and the product serial number.
    • Describe the Issue: Briefly describe the problem with the product and provide relevant photos or videos to help us quickly assess the issue.
    • Send the Product: Once your warranty application is confirmed, our customer service staff will guide you on how to send the product to the designated repair center. Please ensure the product is properly packaged to avoid further damage during transportation.
    • Repair or Replacement: We will process your warranty application as quickly as possible, usually completing the repair or replacement within 7-15 business days after receiving the product. If a replacement is needed, we will provide you with the same model or a refurbished product with the same functionality.
    • Return the Product: The repaired or replaced product will be sent back to you free of charge.

    5. Post-Warranty Repair Service

    If your product exceeds the warranty period, you can still contact our after-sales team for repair services. For repairs beyond the warranty period, service fees will be charged accordingly. The repair cost will depend on the complexity of the issue and the cost of parts. We will inform you of the detailed costs before proceeding with the repair.

    6. Important Warranty Service Reminders

    • Keep Proof of Purchase: To protect your rights, please be sure to keep your proof of purchase. Without proof of purchase, you may not be eligible for warranty service.
    • Avoid Unauthorized Repairs: Unauthorized self-repairs may void the warranty. If the product malfunctions, please contact our after-sales service team first.
    • Backup Data: If your product stores personal data, please back up your data before sending it for repair. We are not responsible for any data loss that may occur during the repair process.

      7. Legal Statement

      This warranty does not affect your rights under applicable consumer protection laws. For specific countries or regions with consumer protection law requirements, this warranty service will be adjusted in accordance with local laws.

      Thank you again for choosing DOACE. We are always committed to providing high-quality products and services. Your satisfaction is our greatest motivation. If you have any questions or need further assistance, please feel free to contact our customer service team.