Warranty Policy

Dear Customer,
Thank you for choosing DOACE products. We are committed to delivering high-quality products and comprehensive after-sales services. Below are the details of our warranty policy:

​1. Warranty Period

  1. ​Coverage: All products are covered by a one-year free warranty starting from the date of purchase. The warranty period is validated by proof of purchase (e.g., order number, invoice, or electronic receipt).
  2. ​Extended Warranty: Additional warranty extensions may be purchased. Contact customer service for details.

​2. Warranty Scope

  1. ​Covered Issues:
    • Defects in materials or workmanship under normal use.
    • Non-human-induced component failures or performance issues.
  2. ​Exclusions:
    • Damage caused by accidents, misuse, improper maintenance (e.g., failure to follow instructions), unauthorized disassembly, or modifications.
    • Damage due to force majeure (e.g., fire, earthquake, floods) or abnormal environmental conditions (e.g., extreme heat, humidity).
    • Cosmetic wear or natural degradation of consumables (e.g., batteries, accessories).

​3. Warranty Services

  1. ​Free Repairs: During the warranty period, defective components will be repaired or replaced at no cost.
  2. ​Replacements & Reissuance:
    • If a product cannot be repaired, it will be replaced with a new unit of the same model or equivalent performance.
    • Reissuance applies to transit damage or missing parts (proof such as unboxing video/photos required).
  3. ​Technical Support: 24/7 online assistance for troubleshooting.

​4. Warranty Process

  1. ​Submission:
    • ​Priority Service: If you registered your purchase on the DOACE Warranty Registration Page at the time of purchase, your claim will be prioritized.
    • ​Unregistered Users: Submit proof of purchase (order number, invoice) and product serial number for evaluation.
  2. ​Review & Resolution:
    • Claims are reviewed within 24 hours. Repairs or replacements are completed within 3-7 business days (longer for remote areas).
  3. ​Return Shipping:
    • Ship the product to our service center as instructed (shipping costs covered by DOACE).

​5. Limitations

  1. Warranty applies only to the original purchaser and excludes resold or non-official channel purchases.
  2. Unauthorized repairs void the warranty.
  3. DOACE is not liable for indirect losses (e.g., data loss, business interruptions).

​6. Additional Terms

  1. ​Out-of-Warranty Services: Paid repairs are available post-warranty (costs determined after inspection).
  2. ​Policy Updates: DOACE reserves the right to amend this policy. Updates will be posted on our official website.

Register Your Warranty
For priority service, register your purchase promptly:
👉 DOACE Warranty Registration

Contact Us:
📧 Email: ​team@doace.com
📞 Phone: ​138-2351-6087 (Mon-Fri, 9:00 AM–6:00 PM GMT+8)

DOACE Team
March 11, 2025

Note: This policy is governed by the laws of the United States. DOACE reserves the final right of interpretation.