Shipping policy

Thanks for shopping with keep track of your order, contact so we can provide you with the order’s tracking number.


Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 3-5 working days of order confirmation/payment. Orders made on the weekends might experience a delay.

Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.



At DOACE, orders will be processed within 1 business day-24 hours. If it is ordered during the weekend or public holiday in Hongkong, China, and the U.S.The order will be processed on the first business day after the public holidays. 

We will ship your product from our US warehouse within the United States of America. In the United States of America, the item shall be delivered within 3-5 business days. We will confirm with you if it takes more than 5 business days.



Shipping Cost & Transit Time

Your order will be shipped by FedEx, USPS, UPS, or DHL.


Estimated Delivery Time

Shipping Cost


United States of America 3-5 business days $15(Orders <$70) FedEx, USPS, UPS, and DHL
United States of America 3-5 business days

Free Shipping


FedEx, USPS, UPS, and DHL


Please note that we DO NOT ship to Hawaii, Puerto Rico, or Guam at this time.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)



You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us at and we will resolve this issue within 48 hours.


Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.


About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.