Answers to some common questions

How can I track my order?

Tracking your order with DOACE is simple and straightforward. Here’s how you can do it:

  1. Order Confirmation Email: After placing your order, you will receive an order confirmation email containing your order details. This email will include a tracking number once your order has been shipped.
  2. Tracking Number: When your order has been dispatched, you will receive another email with your tracking number. Use this number to monitor the progress of your shipment.
  3. Carrier Website: You can also visit the carrier’s website (such as UPS, FedEx, or DHL) and enter your tracking number for real-time updates on your shipment.
  4. Customer Support: If you encounter any issues tracking your order, please contact our customer support team at team@doace.com or call us at 13823516087. Our team is available from 8 am to 6 pm EST, Monday to Friday, and we will respond to you within 24 hours.

What is the return policy?

At DOACE, we want you to be completely satisfied with your purchase. If you encounter any quality issues with our products, you can return them within 7 days of purchase. The items must be unused, in their original packaging, and in the same condition as when you received them. Please provide a receipt or proof of purchase when initiating a return.

If the return is due to consumer reasons, you will be responsible for the shipping costs. However, if the return is due to our error, such as damaged or incorrect items, we will cover the shipping costs. To initiate a return, please email us at team@doace.com with your request. Once we confirm your return, we will send you a prepaid return label.

Refunds will be processed once the returned items are received and inspected. You will be notified of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within a few business days. If you have any issues or questions, contact us at team@doace.com.

How should I choose the conversion plug?

The International Electrotechnical Commission (IEC) has developed a set of socket type classification standards to identify socket types in different countries and regions. These standards are classified based on features such as plug shape, number of holes, and size.

Because there is too much content, a detailed introduction can be found on our blog: Global Aocket Introduction

Do you provide a warranty for your products?

Yes, we provide a one-year warranty on all DOACE products. We stand by the quality and durability of our products and are committed to ensuring your satisfaction. If you encounter any defects or issues with our products within one year of purchase, we will repair or replace the item free of charge.

To initiate a warranty claim, please contact our customer support team at team@doace.com with your order details and a description of the issue. Providing photos of the defect can help expedite the process. Once your claim is approved, we will provide instructions on returning the defective product and will send you a replacement or repaired item as soon as possible.

Our warranty covers manufacturing defects and issues arising from normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications. For more detailed information about our warranty policy and to initiate a claim, please visit our website or reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.